Be the product owner for the capabilities delivered through the Salesforce platform.
Develops, tracks and reports KPIs to monitor the effectiveness of the capabilities.
Develop strategies and plans to drive end user adoption and optimization.
Develop and socialize a roadmap of enhancements for the capabilities that reflects business priorities, business value and sets the vision for the capabilities.
Manage and communicate tradeoff decisions between scope and schedule while offering alternative solutions.
Provide work assignments to the Business Analysts supporting the associated development teams.
Works with many internal teams to develop a unified and exceptional customer experience and user experience.
Participates in feature assessment, requirements gathering and documentation.
Oversee the product backlog and ensure proper prioritization and acceptance criteria are articulated.
Communicate product and user experience requirements to development and technology teams.
Develops and maintains key stakeholder relationships and communicates progress and evolution of the product roadmap.