Support the organisation of the fit/gap sessions.Collect information on business requirements and specific processes.Use business expertise to identify functional and process gaps.Conduct the Fit/Gap sessions with SMEs from other countries.Challenge specific local requirements and investigate if standard processes and functionality can be applicable.Together with Global PO’s and PM’s review the gap list and agree on importance and prioritisation.Feedback to Regional lead, Management, other SMEs, and peersWork with the Regional lead, Global POs, and PMs to document the requirements and validate the Epic/Story and the acceptance criteria.Solution demo’s: Participate to solution demos after each iteration, and provide feedback in collaboration with the Regional Lead, Global PO’s and PM’s or accept the user stories based on acceptance criteria.Support the developers by clarifying requirements if needed on close collaboration with the Global PO’s and PM’sOrganize and conduct solution demos with SME’s and business partners.

• Overall knowledge of processes in the customer area.Knowledge of e-commerce (Salesforce CRM) and self-service portals is critical requirement.3-5 years of experience within customer service/ supply chain roles, preferable with some level of project managementTechnical Proficiency and interest in software product design and development projectsUnderstanding of regulations to consider in the MD industry (Quality, PV, Data privacy)Degree: minimum Bachelor Level

• User Acceptance Testing: Support the organization of UAT sessions and independently run UAT with SMEs from other countries on Salesforce/JDE. Perform UAT testing.Clarify processes, new ways of working and system functionalities to peers, SMEs, and other team members.Organize and run triage and prioritization calls and work with regional lead, Global POs, and PMs to plan the epics/stories.End User Training: Review master training materials and identify enhancements, needed updates and feedback in general.Localise training materials (If needed)Perform Train the Trainer for SMEs in the functionBring issues and findings to Global teamEvaluate training approach, duration, and effectiveness