* Stay up to date with knowledge of the products.* Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues.* Following standard procedures for proper escalation of unresolved issues to the appropriate

• MBA(IT/Business Analytics) & Msc (Maths / IT)

• * Understanding the business and technical requirement and provide best customer experience during product configuration.* Provide product training and product demonstrations to customers during the engagement.