· Generate test plans work instructions and procedures from client requirements and industry standards. · Interface with stake holders and facilitate communication between client and the IT department. · Prepare use case documents and utilized JIRA to create UML diagrams including use case, activity and class diagrams to extract business process flows and workflows, thereby assisting development and quality assurance teams in understanding the requirements. · Work on a team environment to finalize use cases to develop functional and detail design specifications of the application. · Participate in JAD sessions for requirement, feasibility and risk analysis with various stakeholders, including designers, developers, QA and management to identify critical and high risk areas of the application. · Collaborate with the QA team in reviewing and validating test plans and test cases, ensuring that the final application catered to the user requirements. · Develop a user acceptance test plan and test case scenarios to guide a select group of key end-users in testing the user interface and functionality of the application.

• · Conduct 5+ levels of testing including functional, regression, user acceptance, integration and performance to verify the client’s needs are met.

• · Should Coordinate and participate in weekly estimation meetings to provide high-level estimates (Story Points) for backlog items. · Develop the crucial functional requirement specifications, creating detailed use cases and process flow diagrams to support functional specifications. · Facilitate Daily Scrum Meetings and Monthly Reviews meetings. Conduct sprint retrospective and followed up on action items for continuous improvement. · Prepare extensive cost - benefit analysis to support system and process changes · Meticulously analyze complex data, staffing plans and variances to recommend solutions to improve revenue per call and customer satisfaction/retention · Should be Responsible for two Agile Scrum teams · Should be able to guide three development teams through transition from waterfall to Agile development. · Coach the team members on Agile processes and facilitate planning meetings and retrospectives. Maintained task board and produced daily burndown charts. · Remove impediments and protect team members from interruptions and distractions to maximize productivity. · Work closely with Product Owners, coordinating product backlog grooming and story.