Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions. Identify opportunities for process improvements to understand their needs and gather detailed business requirements and contribute to ongoing optimization efforts. Understand pain points, weak link and short coming in business process. Propose changes to move from manual process to digital process. Design and document the process flow of user journey of software application as per business needs. Develop and document business process models to illustrate current and future states. Communicate findings, recommendations, and project updates to stakeholders and executives.

• Strong working knowledge of relevant Microsoft applications and design tools. Experience with data visualization. High proficiency in technical writing.

• Strong analytical and problem-solving skills. Ability to build logics and conceptualise various scenarios, and ability to present the findings in concise manner. Excellent reading, verbal, and written communication skills, with an ability to distinguish between incomplete facts, complete facts and wrong facts. Proficiency in data analysis tools and techniques. Ability to work collaboratively with cross-functional teams. Knowledge of project management methodologies and tools. Experience with business process modeling and documentation tools. Experience in generating process documentation and reports.